BOOK REVIEW: “Confidence : How winning streaks and losing streaks begin and end” by Rosabeth M. Kanter (2004)

Rosebeth Kanter holds the Earnest Arbuckle Professorship at Harvard Business School and specializes in strategy innovation and leadership for change. One of her areas of research is why organizations and people gain confidence and why they lose it. This book outlines some of the main reasons that she has discovered as the result of 300 interviews and two surveys with over 2700 responses.

Key words

Confidence, organization, people, sports teams, corporations, Gillette, Continental Airlines, BBC, Harvard Business School

Kelly Bennett, Netflix, Vancouver, talks to GEM & SFU students about marketing during Innovation Business Week

Grenoble EM and SFU students on the Innovation and Entrepreneurship Programme in Vancouver attended a Q & A discussion with Chief Marketing Officer of Netflix Kelly Bennett. Bennett is an alumnus of Simon Fraser University that has made his way into the world’s fifth most innovative company, Netflix. The event was organized by Beedie School of Business and chaired by the Dean of the business school, Daniel Shapiro. 

“Big successes come from dealing with the little things.” claims Reuben Mark, former CEO of Colgate-Palmolive.

“If you have good numbers, show them up front!” begins Reuben Mark. The numbers for Colgate-Palmolive are indeed impressive. Speaking as a guest at the Harvard Business School, the former CEO of Colgate-Palmolive can show a total return of some 4200% during his 23-year tenure. This is more than 40% higher than peer companies. But Mr. Mark claims that this success is due to the company’s ability deal with the small, everyday issues. This may not make for dramatic headlines, but they are universal things that have kept the company in business since its creation in 1806. 

EFMD Annual Conference 2013: “Beyond the Box” by Ron Nahser, Sarah Bailey, Kurt Peleman

What is the real intent behind management schools? To develop the next generation of managers for major consulting and financial firms, such as Goldman Sachs? Or is it to develop further research in management practices? At the EFMD 2013 Annual Conference, Ron Nahser, Director of Urban Sustainable Management Programs Institute for Business and Professional Ethics at DePaul University’s Driehaus College of Business; Sarah Bailey, Co-Founder and Marketing Director of Single Planet Solutions Ltd; and Kurt Peleman, CEO of European Venture Philanthropy Association. “Beyond the Box” discussed the purpose for students of management education teaching, and the possibilities outside what one would traditionally conceive as the typical business school path.

BOOK REVIEW: “The Halo Effect” by Phil Rosenzweig (2009)

The Halo Effect gives an excellent insight in to how we make judgments about people, organizations and strategy. It is a must read for any manager or strategy student.

 

BOOK REVIEW: “Who Says Elephants Can’t Dance?” by Louis V. Gerstner, Jr. (2003)

IBM so dominated the computing industry from the 1950s onwards that by 1980 the US government decided to set up antitrust commission to decide if it had too much power. By the time the commission gave in its report, IBM was heading towards bankruptcy. The man who saved them from that fate was Louis V. Gerstner and this book explains how he brought about a massive cultural transformation.

The 2012 Olympic Games: Managing your own talent…or trying not to give it away

  

The 2012 Olympic Games begin today in London and there will be much talk over the coming weeks of the dedication and talent of the winners. Though none of us as yet know the names of the gold medalists of each event, one thing is certain, a lot of extremely gifted and hardworking individuals will return to their countries with nothing more to show than their participation in the games. Does this make them losers? Of course not.

Building Enduring Success

Guest blog by Patrick Mazzariol

Many people have written about the key components of business success. Suggestions range from evaluating lessons learned to recognizing opportunities and having a willingness to take measured risks. Clearly such concepts can play an influential role. However, there are three key foundational imperatives for ensuring enduring success. Leadership, flexibility and sound values are vital.  

BOOK REVIEW: “Onward: How Starbucks Fought for Its Life without Losing Its Soul” by Howard Schultz & Joanne Gordon (2012)

Authors: Howard Schultz & Joanne Gordon

Key words
Change management, leadership, rebuilding a brand, supply chain management

Quick Summary

Howard Schultz’ very personal and open account of the difficulties that Starbucks ran into and why, in 2008, he decided to come back to the company as CEO. He had stepped down 8 years before. Schultz’s is very passionate about his company (this comes out even more in interviews) and the people that work for it. The book is even divided into five parts entitled Love, Confidence, Pain, Hope and Courage.

The book gives an excellent account of how an “iconic brand” reinvented itself, why Schultz was determined to ban hot breakfasts from the store, the importance of creating an ‘experience’ or an ‘atmosphere’ for the customer and how the company became profitable again. He is also quite honest about why certain products and strategies failed.

Cold Turkey

Cold turkey after Christmas
Cold turkey refers to the withdrawal symptoms heroin addicts feel when they come off the drug. (It is said that they get shivers so strong that their skin looks similar to that of a turkey before it is cooked.) More prosaically, the expression can be used to describe the feeling of readjusting after an exceptional good moment in your life. 72 hours after Christmas though, it is simply a description of what is left on the dinner table! The appearance of this cold, unwanted meat is all too often a sad reflection of peoples’ feelings now that the big party is over.