Category Archives: Business

BOOK REVIEW: “Leverage: The CEO’s Guide to Corporate Culture” by John R. Childress (2013)

Leverage: The CEO's Guide to Corporate Culture by John R. Childress Defining corporate culture and its impact on strategy has become a major area in academic research and in the world of consultancy. John Childress’ book, which is entertaining and gives many examples, tries to outline exactly what culture is and how this can be dealt with on a day to day basis.

Key words:

Corporate culture, leadership, organization, management, employees, subculture


John Childress

Childress investigates social aspects within corporations and decribes their influences

Childress is a management consultant and clearly has a good understanding of what culture is and its impact on the results of a company. He gives some nice examples of disasters within companies due to their culture not being aligned with their strategy. Carly Fiorina failed as the CEO of Hewlett Packard because she tried to impose a sales driven culture in an organization that was largely dominated by engineers who simply did not understand what the CEO was trying to achieve. This is an excellent lesson in the fact that performance is not just a question of having a top-down strategy that is imposed by senior management. In fact, the rank and file of an organization and employees of all levels have a big role to play in ensuring that the company performs well.

One of Childress’ big contributions is pointing out that often managers and bosses possess ambitious plans in changing the culture of an organization. Unfortunately, this rarely works. In fact, companies that have managed to change their culture have done so by making small changes and consistently driving them forward on a day-to-day basis. Of course, this is not quite as sexy as the grandiose plan, but it is much more effective.

The book is also highly entertaining in that it gives many diagrams to make the notion of corporate culture easier to understand. In one graph, it shows just how unpopular Ryanair is with a 35 to 40 percent negative rating in a Yougov poll. This has not stopped the company from becoming highly successful. Culture can be very important in ensuring that the alignment between strategy and culture is adequately executed and will make a major contribution to the success of a company.

BBC interviews Google’s employees about corporate culture

Interesting quotes:

“Carly Fiona, the celebrity CEO of Hewlett-Packard was fired for trying to turn a culture of “technical excellence” to “sales culture.” It was a change too far and HP culture was too strong.”

“CEOs can talk and blab all day about culture, but the employees know who the jerks are. – Jack Welch”

“Warren Buffett, one of the more savvy investors of the past three decades, made a bold and profound statement in a recent annual letter to the Berkshire Hathaway shareholders: “Culture, more than rule books, determines how an organization behaves.”

“The culture of the factory is its customary and traditional way of thinking and of doing things, which is shared to a greater or lesser extent by all its members, and which new members must learn, and at least partially accept, in order to be accepted into service in the firm.”

“MIT Professor Edgar Schein (often referred to as the father of corporate culture) put culture on a more solid academic footing when he published Organizational Culture and Leadership in 1985.”

“Booz Allen Hamilton, along with The Aspen Institute conducted a global survey in 2005 with 9500 senior executives. They found that 89% of the companies surveyed had written values statements.”

“They found that 89% of the companies surveyed had written values statements.”

“Your brand is formed primarily, not by what your company says about itself, but what the company does. – Jeff Bezos, CEO Amazon”

“Another problem with so many experts writing about culture is the confusion between corporate culture and climate.”

“I believe it makes good sense for the senior executives to look closely at the business processes they are using internally. What I suspect you will find is that many of them are “legacy processes” developed some time ago when business conditions are different and might just be fostering a set of behaviours counter to the culture you now require.”

“The Netflix culture deck, titled Netflix Culture, Freedom and Responsibility, published on the web (Hastings, 2013) has over 4 million viewings and Facebook likes. Sheryl Sandberg, COO of Facebook, called it “the most important document ever to come out of Silicon Valley.”

“People don’t resist change. They resist changed! – Peter Senge”

“75% of what people want from work is NOT pay related!”

“When you hear the word “merger of equals”, grab your wallet and run!”


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BOOK REVIEW: “Made to Stick: Why Some Ideas Survive and Others Die” by Chip Heath & Dan Heath (2010)

Made-to-Stick cover

Common myths and stories that are so popular that they have become ingrained in our culture, and become retold throughout the world: Did you know that the Great Wall of China is the only man-made object visible from space? You did? It’s not true.  It’s what´s known as an urban myth.  These are so stories that are so popular that they have become ingrained in our culture, and become retold throughout the world.  In Made to Stick, Chip and Dan Heath explain why some of these stories ‘stick.’ 

BOOK REVIEW: “The New Yorker: Office Humor” by Jean-Loup Chiflet (2012)

The New YorkerI am very grateful to a colleague at work who clearly to took pity on me after seeing all those book reviews on strategy and management stuff. Thinking that I needed a break but realizing that Dostoyevsky or Tolstoy was probably a waste of time, she offered me a collection of cartoons on office humour taken from The New Yorker. Work is one of those things that unite people across borders. Many of the cartoons are easy to identify with whether you are in Stockholm, Shanghai or Santiago de Chile. It is a nice way to take a break. 

BOOK REVIEW: “Promises Fulfilled and Unfulfilled in Management Education” by Howard Thomas, Lynne Thomas and Alexander Wilson (2013)

Promises Fulfilled and Unfulfilled in Management EducationCommissioned by EFMD and Emerald, this book is an analysis of thirty-nine interviews of key stakeholders in management education.  It sets out some of the major issues and talking points, taking the reader through the history of management education to ongoing challenges.  Many of these issues are not new, such as the role and value of research, the relevance of teaching done in the classroom, and links to the corporate world.  Criticisms of business schools have been ongoing over the past ten years, most notably from within the industry.  In 2005, Chris Grey of Warwick Business School argued that they have become just finishing schools for elites to prepare them for well-paid positions in finance and consulting. 


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BOOK REVIEW: “Confidence : How winning streaks and losing streaks begin and end” by Rosabeth M. Kanter (2004)

Confidence How winning streaks and losing streaks begin and endRosebeth Kanter holds the Earnest Arbuckle Professorship at Harvard Business School and specializes in strategy innovation and leadership for change. One of her areas of research is why organizations and people gain confidence and why they lose it. This book outlines some of the main reasons that she has discovered as the result of 300 interviews and two surveys with over 2700 responses.

Key words

Confidence, organization, people, sports teams, corporations, Gillette, Continental Airlines, BBC, Harvard Business School

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BOOK REVIEW : “How Google Works” by Eric Schmidt & Jonathan Rosenberg

How Google WorksAny company that is so successful that its name has become a verb deserves to be studied. This excellent book gives some insights into the workings of one of today’s richest and most admired companies. I’m very grateful to my colleague, Gordon Ray, for having brought this to my attention.

Key words

Google, company culture, innovation, talent management, Jeff Bezos, network, search machine

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INTRODUCTION of the author & entrepreneur Peter Wilcock (a guest post by Philip Warwick)

The Business Whisperer This week, Philip Warwick, Senior Teaching Fellow at Durham University Business School, UK, introduces the author Peter Wilcock who visited Durham in November this year. Wilcock’s new book “The Business Whisperer” helps budding entrepreneurs to develop the tools they need to be successful business people. 

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BOOK REVIEW: “Network Advantage: How to Unlock Value From Your Alliances and Partnerships” by Heinrich Greve, Tim Rowley & Andrew Shipilov (2014)

Network Advantage: How to Unlock Value From Your Alliances and Partnerships by Heinrich Greve, Tim Rowley & Andrew Shipilov

Greve, Rowley and Shiplov have done extensive academic work and research on alliances over the past two decades. According to the authors of Network Advantage, companies have made more than 42,000 alliances in the past ten years. Despite this experience, many of them failed to be successful. This book explains why so many alliances fail and gives advice on how companies can work to ensure that they improve their chances of succeeding when they make alliances. This book is designed to give easier access to some of their research and is written in a style that would most managers of the general public will find easy to understand.

Key words

Network, alliances, corporation, value creation, partnerships

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EFMD AC15: Tara Swart – Neuroscience for Leadership

FullSizeRender 3At the 2015 Annual EFMD Conference in Brussels, Tara Swart gave an introduction to key concepts from neuroscience that can improve leadership and lead to high performance in teams and organisations. Ms Swart is a former medical doctor and has a PhD in Neuroscience. She is also CEO of The Unlimited Mind and a professor at MIT, Stanford and the University of Oxford. She began by telling the audience the neuroplasticity is one of the most exciting things to come out of research in the pas few years and hoped that at the end of the talk hoped that the brains of the audience would be transformed. Continue reading

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Drucker Forum 2014 – Launch Event- Second panel- Releasing the creative energies in companies.. Should we change our management models?

2nd panel 1

The second panel of the day on the topic of “Releasing the creative energies in companies.. Should we change our management models?” was animated by Johan Roos, the Dean and CEO and Professor at Jönköping International Business school. He began by outlining that is was a question of willingness and ability to make changes in society. He then gave each of the 5 members of the panel a 5 minutes introduction to their talk.  

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Drucker Forum 2014 – Launch Event: First Panel. Overcoming bureaucracy: innovation and entrepreneurship in the public sector.

panel 1

The first panel is moderated by Frédéric Monlouis-Félicité, the director general of the Institut de L’Entreprise. The topic of discussion is “Overcoming bureaucracy: Innovation and entrepreneurship in the public sector. The panel consists of Yves Doz (INSEAD), Jean-Paul Delevoye (Conseil Economique et Social), Riel Miller (UNESCO), and Marc Schwartz( Mazars).

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The 6th Global Drucker Forum 2014 – Launch Event: Introduction by Yves Doz

Yves Doz 1

Yves Doz, the Professor emeritus in INSEAD gave the introduction to the Drucker forum, and began by putting management ideas within their context. 30 years ago everyone was talking about 3M and the fact that they gave 15% of work time to the employees to work on different projects. Today, there is talk of Google and their flexible work practices. However, it is essentially the same thing.  Continue reading

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6th Global Drucker Forum 2014- Welcome speech


Richard Straub began by thanking Sophie for the welcome and for hosting the event. He introduced the Peter Drucker society pointing out that it was a not for profit organization and that he was delighted to have a member of the Peter Drucker Family in the audience. Continue reading

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