BOOK REVIEW: “Confidence : How winning streaks and losing streaks begin and end” by Rosabeth M. Kanter (2004)

Rosebeth Kanter holds the Earnest Arbuckle Professorship at Harvard Business School and specializes in strategy innovation and leadership for change. One of her areas of research is why organizations and people gain confidence and why they lose it. This book outlines some of the main reasons that she has discovered as the result of 300 interviews and two surveys with over 2700 responses.

Key words

Confidence, organization, people, sports teams, corporations, Gillette, Continental Airlines, BBC, Harvard Business School