Airline travel used to be so glamorous, those days are gone. If you think you are having a hard time getting home on another delayed flight, the four authors of this book have a stark warning. The employees are even more fed up than the passengers. Far from the glamorous days of the 60s and 70s, epitomised by Leonardo Di Caprio in “Catch me if you can”. The industry has become known for a series of bankruptcies, low wages and increasingly harder working conditions. Continue reading
Tag Archives: Jody Hoffer Gittell
BOOK REVIEW: “Up in the Air” by Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan & Andrew Von Nordenflycht
The low cost model has become so ubiquitous today that it’s quite easy to f0rget that, when Southwest airlines set up in 1971, its business model was quite revolutionary. This was just two years after Concorde had come into existence, and talk of the time was of quick flights for important business people prepared to pay a high price. The two oil shocks of the 1970s, and changes in consumer tastes had a huge impact on this and, no doubt had a great, positive impact on the business model set up by Southwest Airlines.